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Until further notice, all Central Bancorp offices will be closed to the public. All non-essential employees are working from home, available by phone and email. Please call 719-228-1150 with any questions.

Online Banking Disclosure

Online Banking Disclosure

When you click on the Accept icon button at the end of the agreement, it constitutes your written signature and approval of the terms of the agreement.

The Consumer E-Banking service will provide Internet access to your account(s), as well as a Bill Payment Service. This agreement governs your use of these services. Please read the following agreement carefully and print a copy for your records. By requesting and using this service you have agreed with the terms and conditions of this agreement. The Bank (Central Bank & Trust/ Farmers & Stockmens Bank) also agrees to the terms and conditions set within the agreement.

Description of Online Banking Services

The financial services available include the following items:

* Transfer Funds
* View Account Activity
* Make Loan Payments
* Bill Payment
* Order Checks
* Check Copies
* External Transfers
* Mobile Banking

You may download information from this site into your personal financial software, ex: Microsoft Money, Quicken and Mint.

Account Agreement

This agreement supplements and modifies any deposit account agreements and disclosures you have with the Bank. These include, but are not limited to, your original signature card, deposit agreement, schedule of fees, electronic funds transfer disclosure, loan agreement, any disclosures you have been given, and or any change of terms and notices. If there is any conflict between any of these forms or Website Rules and this Agreement, this Agreement shall preside. If you ever use any service, or permit another to use any service on your behalf, you agree to the terms and conditions stated in this Agreement and the ones listed above. The terms and conditions in the Agreement are in addition to the terms and conditions of any other agreements you have with the Bank, including any disclosures made pursuant to such agreements.

Active Accounts

In order to subscribe to this service, you must have at least one open deposit account with the Bank. Some accounts may not be available to you online due to the account owner relationship. Currently, accounts include: Checking & Savings accounts, Money Market accounts, Certificates of Deposit, Retirement Accounts, Lines of Credit, Installment Loans, Commercial Loans, Commercial Lines of Credit, and Mortgage Loans.

Enrollment

To enroll in this service, you must first activate your access ID. To do so, use your internet browser to open www.centralbancorp.com. Click on Consumer Banking Login. New users will click the sign-up link to enroll.

Access ID & Password

During your first use of Consumer E-Banking, you will be required to create a User ID and password. Your User ID and password must be between 8 and 32 characters and are case sensitive (either alphabetic, numeric, or alpha numeric). We suggest that you use a “strong” password with letters, numbers and special characters. You agree to keep this information confidential to prevent unauthorized access to your accounts. To help safeguard your accounts, you should change your password frequently. When step-up authentication is required for login, the Step-Up

Authentication page is displayed to inform customers that they are required to perform an additional security step. Consumer E-Banking provides an Out-of-Band Authentication solution that uses a phone call or text message to confirm customer identity.

If you forget your password, you may click on the “forgot password” link, and your password will be e-mailed to the e-mail address on file, or you may contact the Bank during regular business hours to have a temporary password issued to you.

Hours of Operation for Consumer E-Banking

Consumer E-Banking services are available to you 24 hours a day, 365 days a year, except during limited maintenance times. Online Banking transactions conducted by 4:00 p.m. (MST) will be processed that day. Transactions conducted after 4:00 p.m. (MST) will be posted by the following business day. Our business days are Monday through Friday, except for holidays.

Documentation

You will receive a confirmation number after each successful completion of a transaction made using Consumer E-banking. Retain this confirmation number for your records, as the Bank will not send a separate receipt. The history information, transaction information, and available balance you view are in real time.

Customer Service Hours

You may reach someone by phone during the following times: Monday through Friday 8am-5pm MST 1-888-846-7303

Service Charge

There are no service fees associated with Online Banking access.

Disclosure of Account Information

The Bank maintains procedures designed to protect confidential information about you and the accounts you have with Central Bank & Trust and Farmers & Stockmens Bank. The Bank’s information practices are fully detailed in our Bank’s Privacy Policy which can be found on our web page www.centralbancorp.com or by request. All Online Banking products and services fully comply with this policy.

Reporting Unauthorized Transactions

If you believe that an unauthorized transaction has occurred on any of your accounts, call the Bank immediately using one of the following numbers: 1-(888)-846-7303, (719)-228-1100 or (575)-374-8301.You may also reach us at onlinebanking@centralbancorp.com or write us at P.O. Box 488, Clayton NM 88415.

In case of Errors or Questions about your Electronic Transfers, notify us promptly if you think your statement or receipt is wrong, or if you need more information about a transfer on a statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

1.) Tell us your name and account number.

2.) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information

3.) Tell us the dollar amount of the suspected error

4.) Tell us the date(s) of the transfer(s)

If you tell us orally, we also will require that you send us your complaint in writing within ten (10) business days. We then will report the results of our investigation to you within ten (10) business days, after we hear from you and will correct any error promptly. However, if we need more time, we may take up to 45 days, to investigate your complaint or question. If this is the case, we will re-credit your account within ten (10) business days, for the amount you think is in error, so that you will have use of money during this time it takes us to complete our investigation. This re-credit will be made only if you have conformed to our request that we receive your complaint or question in writing within ten (10) business days. If we find there was no error, we will send you a written explanation within three (3) business days after we complete our investigation. You may ask for copies of the documents that are used in the investigation.

If your dispute involves a Visa Debit Card Transaction:

New Mexico (Only) Accounts

Regulation E allows for limited liability for unauthorized transfers or a series of related unauthorized transfers upon proper notification to the Bank of the unauthorized transfer.

If you notify the Bank within two business days after learning of the loss or theft of the access device, your liability shall not exceed the lesser of $50 or the amount of unauthorized transfers that occur before notice to the Bank.

If you fail to notify the Bank within two business days up to 60 calendar days after learning of the loss or theft of the access device, your liability shall not exceed the lesser of $500 or the sum of:

(i) $50 or the amount of unauthorized transfers that occur within the two business days, whichever is less; and

(ii) The amount of unauthorized transfers that occur after the close of two business days and before notice to the Bank, provided the Bank establishes that these transfers would not have occurred had the consumer notified the Bank within that two-day period.

You must report an unauthorized electronic fund transfer not involving loss or theft of the access device that appears on a periodic statement within 60 days of the Bank’s transmittal of the statement to avoid liability for subsequent transfers. If you fail to do so, your liability shall not exceed the amount of the unauthorized transfers that occur after the close of the 60 days and before notice to the Bank.

Notice to the Bank may be in writing, in person or by telephone. The Bank shall require written notification to be provided within 10 days for notice that is provided verbally.

Colorado (Only) Accounts

Regulation E allows for limited liability for unauthorized transfers or a series of related unauthorized transfers upon proper notification to the Bank of the unauthorized transfer.

(i) liability does not exceed the lesser of $50.00 or the amount of money, goods or services obtained by such use prior to notice the card to the Bank

(ii) The account holder shall have no liability if such use occurs through no fault of the account holder. Bank.

You must report an unauthorized electronic fund transfer that appears on a periodic statement within 60 days of the Bank’s transmittal of the statement to avoid liability for subsequent transfers. If you fail to do so, your liability shall not exceed the amount of the unauthorized transfers that occur after the close of the 60 days and before notice to the Bank.

Notice to the Bank may be in writing, in person or by telephone. The Bank shall require written notification to be provided within 10 days for notice that is provided verbally.

Your liability may be reduced under the network rule of Visa International Inc. This rule currently provides that your liability may be reduced to zero (0) dollars if you have reported to the Bank the loss or theft of your Visa Debit card within 24 hours, have exercised reasonable care in safeguarding your card from risk of loss or theft, and have not reported two or more incidents of unauthorized use in the immediately preceding twelve-month period, and your account is in good standing. Under this rule, “Unauthorized Use” means use of your card by a person, other than you, who does not have actual, implied, or apparent authority for such use, and from which you received no benefit.

Unauthorized Transfers, Questions or Errors

In order to help limit your losses, change all passwords and PIN’s within your control and contact us AT ONCE, if you suspect any Access Procedure or PIN or other security procedure has been lost, stolen, misused, misplaced or improperly disclosed, or money is missing from your Account, or you believe that there has been any other breach of security concerning Access Procedures or other security procedures. Notify us AT ONCE if a statement shows unauthorized transfers or withdrawals.

Your Responsibility as an Account Owner

You are responsible for all transfers and payments you authorize using the Online Banking and Bill Pay Service. If you permit others to use these services or your password, you are then responsible for all transactions they authorize from your accounts.

You must notify the Bank immediately if you believe your accounts have been accessed or your password has been used without your permission.

Bank’s Responsibility and Limitation of Liability

The Online Banking Disclosure describes the Bank’s responsibility for completing transfers and payments, as well as the Bank’s exceptions from liability for its failure to do so. These rules apply to your Online Banking transactions. In addition, the Bank will have no liability whatsoever for failure to complete a payment or transfer you initiate or attempt to initiate through Online Banking under the following circumstances:

* If you did not follow software instructions on how to make a transfer or payment. * If you did not give the Bank complete, current and correct instructions. * If you did not authorize or transfer payment before our cutoff time. * If the transfer or payment could not be completed due to systems unavailability. * If circumstances or persons beyond the Bank’s control prevent, delay, intercept or alter the transaction, despite reasonable precautions that the Bank has taken. * If you did not receive a confirmation number for the transaction, or you cannot produce a valid confirmation or transfer number for the transaction. * If any payment or transfer would exceed the available balance of the account.

The Bank is not responsible for any errors or failures due to any malfunction of your internet access equipment, or any virus, or any problems that may be associated with the use of any Online Banking service.

Bill Payment Service

Consumer E-Banking allows you to schedule payments of your current and future bills from your checking account. You may pay any merchant or individual payee within the United States. By providing us with the name and addresses of your payees, you authorize us to follow the payment instructions that you provide us via Consumer E-Banking. Bill Payments are made in one of two ways, by check or electronic transfer. Funds for each bill payment will be debited from your designated checking account ON THE DAY the payment is scheduled to be transmitted to the receiver. The cut-off for Bill payment is 2 p.m. MST. Our business days are Monday through Friday. Some payees have special processing centers, and some may require that your payment be accompanied by a coupon or additional information. It is your responsibility to determine each payee’s specific payment requirements. We will not be liable for any delays in processing or posting errors by such payees where, through no fault of our own, payment fails to meet such requirements.

You must allow sufficient time for Payment. Payments being made from our bill paying service requires sufficient time for delivery and for your payee to credit your account properly. To avoid incurring a finance charge or other charges from your payee, you must schedule a payment sufficiently in advance of the date you want your payment to arrive.

We recommend that you schedule a payment at least five (5) full business days prior to the date you want your payment to arrive at your payee.

Canceling Payments

You have the right to cancel or change any scheduled payment. When you cancel a recurring payment, you are canceling all future payments as well. You must cancel a payment request at least one (1) business day prior to the scheduled payment date during our regular online business day.

Cancellation

If you decide you no longer wish to subscribe to Bill Pay you may cancel your service at any time. We require a 10-day prior written notice and we will confirm receipt of your cancellation request, generally through e-mail. You can do so by calling 1-(888)-846-7303.

External Funds Transfer Services

We may allow you to connect external accounts (accounts held at depository institutions other than us) that you own or for which you have unlimited authority to initiate deposits and withdrawals. By connecting an external account, you authorize us to initiate automated clearinghouse debit or credit entries to such external account. By connecting an external account, you also certify that you are an owner or authorized on the external account with unlimited withdrawal or deposit rights on the depository institution’s records, to originate transfers to or from the account. You agree to provide us written documentation of your ownership of or unlimited authority regarding such external connected accounts, as applicable, upon our request. You are required to notify us if any external connected account is closed or your withdrawal rights are limited or removed so such external connected account may be un-connected from Online Banking Services. You acknowledge that all transactions involving external connected accounts must comply with Applicable Law. The offsetting entries for any transfer to or from an external connected account must be made to or from a connected customer account. Transfers between external connected accounts are prohibited. When initiating a transfer to or from an external connected account, if you are not an owner of such account, you certify that you have full authority to initiate such transfer and that such transfer has been authorized by any and all necessary persons.

You must click on the Accept icon button to continue your enrollment to Consumer E-Banking. When you click on the Accept icon it constitutes your written signature and approval of the terms of the agreement listed above.